Frequently Asked Questions

Everything you need to know about your JW PEI purchase

What materials are used in JW PEI products?

JW PEI is committed to sustainable and ethical fashion. All our handbags are crafted from high-quality vegan leather and recycled plastic bottles, ensuring a luxury feel without the use of animal products.

How long does shipping take?

Standard shipping typically takes 7-15 business days for international orders. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition, unused, and with all original packaging and tags attached to be eligible for a refund.

Do I have to pay for customs or import duties?

Customs duties and taxes vary by destination. While we try to minimize these costs, customers are responsible for any local import duties or taxes charged by their country's customs office upon arrival.

How can I track my order?

Once your order has been dispatched, we will send an email confirmation with a tracking link. You can also track your package directly through our 'Track Order' page using your order number and email address.

What payment methods do you accept?

We accept a wide range of payment options including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Afterpay and Klarna.